Privacy Policy

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Effective Date: 21/09/2025

At CustomCardz (referred to as "we," "our," or "us"), your privacy is our top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and shop on our website, customcardz.co.uk ("Site"). By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

We collect various types of information to provide and improve our service to you: 

When you make a purchase or interact with our Site, we collect the following personal information:

• Full Name
   
• Email Address
   
• Billing Address
   
• Shipping Address
   
• Phone Number
   
• Date of Birth (for customized cards)
   
• Payment Information (processed securely through Stripe; we do not store credit card details on our servers)
   

To create your personalized card, we collect:

• Images (uploaded by you for custom card design)
   
• Text (such as your name, date of birth, and other customization details)
   

We may collect non-personally identifiable information when you visit our Site, including:

• IP Address
   
• Browser Type
   
• Device Information
   
• Referring URL
   
• Browsing Activity
   

This helps us analyze trends, improve our services, and enhance user experience.

We use the information we collect for various purposes, including but not limited to:

• Processing Orders: To fulfill your order, process payments, and ship your customized product.
   
• Personalizing Your Experience: To offer tailored products and experiences based on your preferences.
   
• Communication: To send you order updates, respond to inquiries, or notify you about promotional offers, new products, or other relevant updates. You may opt-out of marketing emails at any time.
   
• Improvement of Services: To improve the functionality, performance, and content of our Site, including through the use of analytics tools like Google Analytics.
   
• Compliance: To comply with legal obligations, prevent fraud, and protect our rights or the rights of others.
   

We use Stripe, a leading payment processing service, to securely handle all transactions. Stripe follows industry-standard encryption protocols to protect your payment information. CustomCardz does not store your payment details on our servers.

For more details, you can read Stripe’s Privacy Policy at https://stripe.com/privacy.

We are committed to protecting your personal information. We implement reasonable security measures, including encryption, secure servers, and regular updates to safeguard your data. However, no method of data transmission over the internet or electronic storage is 100% secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We share your data with trusted third-party service providers who assist in operating our website, processing payments, fulfilling orders, and marketing our products. These include shipping carriers (for delivery) and email marketing platforms (for promotional emails).
   
• Legal Requirements: We may disclose your information if required by law, to comply with legal processes, or to protect the rights, property, or safety of CustomCardz, our customers, or others.
   

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and offer personalized content. Cookies are small data files stored on your device. You can manage or disable cookies through your browser settings, but please note that this may affect your ability to use certain features on our Site.

You have the right to:

• Access and Update Your Information: You can access, correct, or update your personal information by logging into your account or contacting us directly.
   
• Request Deletion of Your Data: You can request to delete your personal information, though we may retain certain data for legal or operational purposes.
   
• Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe instructions in our emails or contacting us directly.
   
• California Consumer Privacy Act (CCPA) Rights: If you are a resident of California, you have the right to request that we disclose or delete any personal information we have collected about you. You may also have the right to opt out of the sale of your personal data. To exercise these rights, please contact us at customcardz.co@gmail.com.
   
• GDPR Rights: If you are located in the EU, you have the right to access, correct, and delete your personal data. For more information on your rights under the General Data Protection Regulation (GDPR), please contact us at customcardz.co@gmail.com.
   

CustomCardz operates from the UK, and by using our services, you consent to the transfer of your personal information to servers located outside your country, where data protection laws may differ. Specifically, we may transfer and store your data in the United States.

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to remove such information from our records.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We will notify you of any significant changes via email or prominent notices on our Site. Please review this policy periodically to stay informed about how we are protecting your personal information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

CustomCardz
Email: customcardz.co@gmail.com
Phone: +44 74489 39834 (Please note: contact via WhatsApp only)
Website: www.customcardz.co.uk

This Privacy Policy is for informational purposes only and may not cover all situations. We recommend consulting with a legal professional to ensure that your Privacy Policy meets your specific business and legal requirements.